Terms of Service

1. Acceptance of Terms

Welcome to Towing Near Me. By accessing our website or using our towing and recovery services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Services Description

Towing Near Me provides 24/7 emergency towing and car recovery services in Dubai and surrounding areas, including:

• Emergency towing services
• Car recovery and breakdown assistance
• Desert towing and pullout services
• Motorcycle towing
• Luxury vehicle transport
• Roadside assistance (jump starts, tire changes, fuel delivery)
• Long-distance towing

Services are subject to availability and may vary based on location, vehicle type, and specific circumstances.

3. Service Requests and Booking

3.1 Requesting Services

You may request our services by:

• Calling our 24/7 hotline: +971 55 921 3042
• Contacting us via WhatsApp
• Submitting a request through our website

3.2 Information Requirements

When requesting services, you must provide:

• Accurate location information
• Vehicle details (make, model, condition)
• Contact information
• Nature of the problem or service needed

3.3 Service Availability

While we strive to provide 24/7 service, availability may be affected by weather conditions, high demand, or other circumstances beyond our control. We will make every reasonable effort to respond within 15-20 minutes.

4. Pricing and Payment

4.1 Service Fees

Our standard towing fees range from AED 150 to AED 500, depending on:

• Type of vehicle
• Distance to be towed
• Time of service (day/night)
• Complexity of the situation
• Additional services required

4.2 Payment Terms

Payment is due upon completion of services. We accept:

• Cash (AED)
• Credit/Debit cards
• Bank transfers

4.3 Cancellation Policy

If you cancel a service request after our driver has been dispatched, a cancellation fee of AED 100 may apply to cover dispatch costs.

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your location and vehicle
• Be present at the pickup location or designate an authorized representative
• Provide valid identification and vehicle ownership documents when requested
• Remove all personal belongings and valuables from the vehicle before towing
• Ensure the vehicle is in a condition safe for towing
• Pay all applicable fees promptly
• Treat our staff with respect and professionalism

6. Liability and Insurance

6.1 Our Liability

We maintain comprehensive insurance coverage for our towing operations. We are liable for damages caused by our negligence or misconduct during the provision of services. However, our liability is limited to:

• Direct damages to your vehicle caused by our negligence
• Maximum liability of AED 50,000 per incident

6.2 Limitations of Liability

We are NOT liable for:

• Pre-existing damage to your vehicle
• Damage caused by the condition of your vehicle
• Personal belongings left in the vehicle
• Indirect, consequential, or incidental damages
• Delays caused by traffic, weather, or other factors beyond our control

6.3 Customer Insurance

We recommend that you maintain comprehensive vehicle insurance. Some insurance policies cover towing costs, and you should check with your insurance provider.

7. Vehicle Condition and Inspection

Before towing, our driver will conduct a brief inspection of your vehicle to document its condition. You will be asked to sign a condition report. This protects both parties by establishing the vehicle's condition before towing.

If you notice any damage after service completion, you must report it within 24 hours to be eligible for a claim.

8. Prohibited Uses

You may not use our services for:

• Illegal activities or purposes
• Towing stolen vehicles (unless authorized by law enforcement)
• Transporting hazardous materials without proper disclosure
• Fraudulent insurance claims
• Harassing or threatening our staff

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Towing Near Me and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Dispute Resolution

10.1 Complaints

If you have a complaint about our services, please contact us immediately at +971 55 921 3042 or info@towingnearme.ae. We will investigate and respond within 48 hours.

10.2 Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai.

11. Indemnification

You agree to indemnify and hold harmless Towing Near Me, its employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or violation of any rights of another party.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

For questions about these Terms of Service, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.